Returns and Refunds

If you change your mind, contact PawPop through our contact page within 14 days of receiving your order. Include your order number and tell us you wish to cancel. You do not need to give a reason.

We will give you return instructions and a return address if the item needs to be sent back. You then have 14 days to send it. You pay return postage for a change-of-mind return. Please keep proof of postage. If we tell you a return is not needed, you may keep the item and we will still issue the refund due to you.

We will refund the product price and any standard delivery charge to your original payment method within 14 days of receiving the return or evidence that you sent it, whichever is earlier. If no return is needed, we will refund you within 14 days of your cancellation request.

If an item is damaged, faulty, incorrect or not as described, contact us with your order number and details. Photos may help us resolve the issue with our supplier. We will arrange the remedy you are entitled to and cover return costs where required. Your statutory rights are not affected.